Privacy Policy

Introduction

Rose Thai Bodyworks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text message.

Please read this Privacy Policy carefully. By using our services or providing us with your personal information, you consent to the practices described in this policy.

Business Information

Rose Thai Bodyworks
500 Smith St, 2nd Floor
Brooklyn, NY 11231
Phone: (732) 808-6365
Email: rosethaibodyworks@gmail.com

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Appointment Information: Service preferences, appointment dates and times, and booking history
• Payment Information: Credit card details and billing address (processed securely through our payment processor)
• Communication Records: Records of your communications with us, including emails, text messages, and phone calls
• Health Information: Relevant health conditions or concerns you share with us to ensure safe and appropriate massage services

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Provide massage therapy services
• Process payments and send receipts
• Send appointment confirmations and reminders via email, phone, or text message
• Respond to your inquiries and customer service requests
• Send promotional offers and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

SMS/Text Messaging Terms

By opting in to our SMS program, you agree to the following:

Message Frequency

Message frequency varies based on your appointment schedule and preferences. Typically, you may receive:

• Appointment confirmation messages when you book
• Reminder messages 24-48 hours before your appointment
• Promotional messages up to 4 times per month (if opted in to marketing)

Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.

Opt-Out Instructions

Opt-In Confirmation

When you opt in to receive text messages, you will receive a confirmation message. Reply YES to confirm your subscription.

Help

For help or questions about our SMS program, reply HELP to any message or contact us at (732) 808-6365 or rosethaibodyworks@gmail.com.

Supported Carriers

Our SMS program is supported by major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most other carriers. However, carrier support may vary and we are not responsible for delayed or undelivered messages due to carrier issues.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (payment processors, appointment scheduling software, email/SMS service providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for any other purpose

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure SSL encryption on our website
• PCI-compliant payment processing
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your personal information by contacting us (see "Your Rights" below).

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. To exercise these rights, contact us at the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.